Support for Developers
If you are seeking software/application support, we recommend the following procedures:
- If you are a Stragegic Partner: Contact your assigned application support representative. If you do not know who that person is, send email to devextacctsupport@sgi.com.
- If you are a Developer Plus level ISV and have acquired current DOC support, you can open a DOC CALL(see below)
- Otherwise, please see http://www.sgi.com/developers/resources/ for a list of resources available to developers.
Opening a Developer Online Consulting (DOC) Call
Developer Online Consulting (DOC) provides technical assistance via email to technical questions related to IRIX® and 64-bit Linux® software development on SGI® platforms.
To open a DOC case, you must first:
- Be an existing Developer Plus member in the SGI Global Developer Program
- Know the system serial number associated with your DOC support contract
- Have a Supportfolio™ UserID
If you have questions regarding these steps, please consult the SGI Global Developer Program website:
- Click here for Developer Plus membership application
- click here for creating Supportfolio ID
Open a DOC case
DOC cases are opened exclusively through Supportfolio.
- Log in to Supportfolio
- Click on "Problem Resolution"
- If you see a pop down menu labeled "Please Specify," continue to Step 4. Otherwise, click on "Create List."
- Select the system serial number associated with your DOC support contract
- Click on "Update"
- From the pop down menu labeled "Please Specify:"
- Select serial number
- Enter "Send to Dev Admin queue" in "Problem Summary" field
- Describe the problem in "Problem Description"
- Click on "Submit"
Once the case is submitted, DOC entitlement will be verified and then the case will be routed to a SGI DOC engineer who will provide an initial response within three business days.
This page is maintained by HPC Support.